Customer support User – Dept. of Knowledge (Remote)
The primary duties is to try to respond to incoming calls or chats also build outgoing calls from Government Student Services (FSA) Mortgage Upkeep
Maximus is shopping for Customer support Agents to support the latest Agency of Training. To set up your for it role, Maximus will bring paid back, complete studies and that assurances our employees look after for each and every person with the greatest levels of studies and you can professionalism.
Working arrangements: Can sit in seven months of training (Remotely – at home), Monday-Tuesday, 8am-4:30pm CT. Virtually no time out-of was enabled throughout education. Through to end of training work agenda might be allotted to you.
- Respond to arriving phone calls, e-mails or chats and then make outgoing phone calls from Federal Student Help (FSA) Mortgage Maintenance
- Answer concerns and you will notate account of information offered and you can steps taken responding to the people inquiries
- Generate outgoing phone calls to follow up with users so you can clarify information or bring account updates
- Procedure Borrowing from the bank Agency Needs using dependent techniques and procedures
- Service Get in touch with Center expectations in addition to departmental and you may corporate guidelines and functions
- Make use of the viewpoints tool giving and you may discover constructive opinions into the name top quality and you will company employment
- Utilize offered options, knowledgebase, and you may simple technical such as for instance telephone, e-mail, and you will internet browser to answer concerns and you can carry out business commitments
- Refer escalated phone payday loans Southgate MI calls otherwise questions so you can suitable membership as required
- Procedure demands acquired thru standard telecommunications and you will notate accounts regarding tips consumed in response to men and women requests
A job and you may went on work is contingent through to getting and keeping a great beneficial clearance. Latest viability devotion is the just discernment of the Service out of Education.
Because the 1975, Maximus enjoys operate below their beginning goal off Helping Bodies Suffice the individuals®, providing citizens in the world to help you efficiently engage with its governing bodies at all profile and you can across many different health insurance and peoples functions apps. Having just as much as 29,100000 employees globally, Maximus are a happy companion so you can government businesses regarding the United Claims, Australian continent, Canada, Saudi Arabia, Singapore therefore the British. Release your work having Maximus as a consequence of our active customers solution stores.
Energetic armed forces services users, its spouses, and you will veteran applicants tend to embody the new key competencies MAXIMUS deems important and you can render a good resiliency and you can credibility you to definitely considerably improves the staff. We accept your specific enjoy and you will enjoy, and want to offer you work road enabling you to definitely remain making a difference for our nation. We are proud of all of our connections to teams seriously interested in helping experts in addition to their family members. When you’re transitioning off military so you can civil lives, have early in the day service, try a resigned experienced otherwise a member of brand new National Protect or Supplies, or a girlfriend out-of a dynamic military provider user, you will find challenging and satisfying profession solutions available for you. A committed and diverse team was our most crucial investment. MAXIMUS will bring equivalent occupations to any or all certified people in place of value so you can competition, colour, faith, sex, sexual direction, sex title, federal origin, secure veteran updates otherwise handicapped standing.
MAXIMUS is a keen Affirmative action/Equivalent Chance Manager
Just like the a respected strategic companion so you can governing bodies across the globe, Maximus facilitate enhance the beginning of personal qualities amid advanced technology, fitness, economic, environmental, and you can societal demands. That have a deep knowledge of system services beginning, serious understanding you to definitely achieve working brilliance, and you may a comprehensive attention to the requirements of the folks becoming supported, our very own group advance this new critical missions of your lovers. Maximus delivers imaginative team process administration, impactful contacting functions, and you will technology choices that give improved outcomes for anyone and high levels of productivity and performance out-of regulators-paid applications.